If you receive a call from a customer stating that he/she is experiencing partial service in the home or the power is completely out, don’t recommend a temporary bypass as the customer may not necessarily need one, nor is it for us to determine over the phone.
A temporary bypass cable installation is treated as a trouble order, just like if you were to report a power outage for a technician to come out and troubleshoot. Only issue a trouble order notating the customer is requesting for a temporary bypass to be installed if the customer calls and outright requests for one to be hooked up. Thus, if a customer calls reporting the aforementioned symptoms discussed, just issue a standard trouble order.
The installation requires a two-man crew to come out to the home for the temporary bypass cable to be hooked up. Someone 18 years of age or older (preferably the homeowner) must be home in order for the temporary bypass to be installed as he/she is required to sign a “Temporary Bypass Cable Agreement.” If no one is home, or there is not an adult present at the time the crew arrives, the bypass cable will not be installed and everything will be left as it was before the crew arrived.
After the temporary bypass has been installed and the homeowner or authorized adult present has signed the bypass cable agreement, the crew will then take the signed document back to the corresponding CenterPoint Energy service center for processing. Within the next 3-5 business days, the customer should receive a copy of the signed bypass cable agreement along with a cover letter emphasizing the major points of the agreement via standard mail.